Helpdesk Chatbot 2.0

The objective of the project is to make a chatbot, which achieves natural language interpretation and communication with the user. The function of this bot will be handling questions for the ITS (Information and Technology Services) of Utrecht University. The bot we created also includes an admin panel and various ways to handle user Input. We will describe the entire process of this project from both a technical perspective and the work process. For the work process we will also address the teamwork and communication since this was a major part of the project.